NEW Empire BCBS ID Cards / Optum
Thursday, January 16, 2020

As you may know, Empire BCBS recently mailed new ID Cards, making your old ID Card invalid. You will need to present the new ID Card when seeking medical/hospital services.

Below is a summary of changes reflected on your new ID Card.

New ID Number (front of card)

New Copayment Amounts (front of card)

          - $25 Primary Care (no change)

          - $35 Specialist (increased from $25)

          - $25 Urgent Care (no change)

          - $150 ER (increased from $100)

New Empire Member Services Phone Number (back of card) 1-844-243-5566

EAP/Behavioral Health Services: Effective 1/1/2020 these services will be provided by Optum. Their Member Services Phone Number can be found on the back of the Empire BCBS ID Card. 1-844-884-1852