Fund Office Remote Operations Update
Monday, April 6, 2020
The Coronavirus pandemic has effected all of us, both personally and professionally. Since the closure, with your cooperation and patience, the Fund Office was able to quickly go back on line with remote technology. While the physical office remains closed, to ensure that the Funds continue to deliver vital services you depend on, staff was reassigned to work safely from their homes. This transition required a new main phone number (718) 223-4313, an alternative Member Services Call Center, along with laptop computers that are being used remotely by staff through a secure connection to access their Office desktop computers and take and return your telephone calls. Click Here for important information about the Fund Office remote operations.
As we continue to be in this extraordinary occurrence it is crucial that we all work together to help each other and achieve the common good. We are dedicated to serving you and continuing to administer your benefits no matter the conditions we face. However, we are functioning at a reduced capacity and it will be difficult to duplicate our normal service levels. We ask for your patience as we endeavor to work through this situation safely. We wish you and your families all the best as we get through this together.
For more information about the Coronavirus (COVID-19) and how to keep yourself and your family safe from infection, you can get the latest from the Center for Disease Control (CDC) at www.cdc.gov/coronavirus/2019-ncov/index.html.